Cancellation Policy

You can cancel any order before it has shipped for a full refund to your original payment method. Orders usually ship within 1–3 business days, so the sooner you reach out, the better.

Email us at support@thaiandco.shop with your order number and "Cancel" in the subject line, or call/visit our store at 3064 E Campus Pointe Dr, Fresno, CA 93710 during business hours (Mon–Sat 10–7, Sun 12–6).

We'll confirm your cancellation by email. Refunds typically appear on your statement within 3–10 business days, depending on your bank.

Once an order has shipped, it can no longer be cancelled. If you still don't want the item when it arrives, you can exchange it or receive store credit under our Return & Exchange Policy.