Shipping Policy

Orders are processed and shipped within 1–3 business days (Monday–Saturday, excluding holidays). You'll receive a confirmation email with tracking as soon as your order ships.

Estimated arrival is 4–8 business days after you place your order: 1–3 business days for processing, plus 3–5 business days in transit. Delivery times are estimates, not guaranteed arrival dates, and can be affected by carrier delays, weather, or holidays.

Free shipping on all orders over $150. For orders of $150 or less, shipping is calculated at checkout. Enter your delivery address to see the available shipping rate, any applicable tax, and your final order total before paying.

We currently ship within the United States.

Every order includes tracking. As soon as your package leaves our store, we'll email you a tracking number so you can follow it door to door. Tracking numbers can take up to 24 hours to show movement after the first scan.

Please double-check your shipping address before placing your order. If a package is returned to us because of an incorrect or incomplete address, we'll refund the item value in store credit — you can place a new order with the corrected address. If you catch a mistake right away, contact us and we'll try to fix it before the package ships.

We're happy to ship to PO boxes and APO/FPO military addresses. Delivery to these addresses can take a little longer than the estimates above.

We don't ship internationally yet — US destinations only for now. If you're outside the US and want something from the shop, message us on the Contact page and we'll do our best to work something out.

If your package arrives damaged or an item is defective, take a photo and reach out within 7 days of delivery at support@thaiandco.shop — we'll make it right. See our Returns policy for the full details.

During the holidays and big sale weeks, orders can take an extra day or two to leave our store. Order early — we'll still email tracking the moment your order ships, and any holiday shipping-deadline dates will be announced on our Instagram @shopthaiandco.

Once a package is with the carrier, delays are outside our control — but we'll always help you track it down. If your package is marked delivered but you can't find it, contact the carrier first, then email us at support@thaiandco.shop and we'll help however we can.