FAQ
Last updated: October 2026
Everything you need to know before you buy — prices, shipping, returns, and sizing.
How much do items cost?
The exact price of every piece is shown on its product page, and the price you see is the price you pay at checkout. We add new arrivals regularly, so check back often.
How much is shipping?
Shipping is free on orders over $150; for orders of $150 or less, the exact cost is calculated at checkout before you pay. Estimated arrival is 4–8 business days after ordering, including 1–3 business days for processing and 3–5 business days in transit. Delivery dates are not guaranteed. We currently ship within the US only. Full details are on our Shipping page.
Can I return or exchange something?
We offer exchanges or store credit within 14 days — we don't offer cash or card refunds. Bodysuits, swimwear, jewelry, and accessories are final sale. If something arrives damaged or wrong, tell us within 7 days and we'll make it right. See the Returns page.
Can I cancel my order?
Yes — if your order hasn't shipped yet, we'll cancel it and refund you in full. Once it's on the way, it falls under our exchange/store-credit policy. Details on the Cancellations page.
How do I exchange an item?
Message us within 14 days of delivery through the Contact page with your order number, the item, and the size or piece you'd like instead. Items must be unworn with tags attached. Exchanges depend on availability — if your size is gone, we'll issue store credit instead.
When will I get tracking?
As soon as your order ships, you'll get an email with your tracking number. If it's been more than 8 business days, reach out and we'll check on it for you.
How do I know my size?
Our pieces follow standard US women's sizing (XS–XL) unless the product page says otherwise. Stretchy knits and bodycon styles fit snug; relaxed and oversized styles run roomy. Between sizes? Size up for a relaxed fit, or message us on the Contact page with your usual size and we'll help you pick.
What if it doesn't fit?
No problem — exchange it for another size within 14 days, as long as it's unworn with tags attached. Final-sale items can't be exchanged.
Is the stock on the website real?
Yes — the website syncs with our in-store inventory, so the sizes and counts you see online match what's actually available. If something shows sold out, it's gone for now.
How do I contact you?
Use the form on our Contact page, email support@thaiandco.shop, or message us on Instagram @shopthaiandco.
Questions? Email us at support@thaiandco.shop or visit our Contact page.